Your payment provider stopped. Your business did not.
Most dropshipping stores reach us after an account closure they did not see coming — filed under high-risk by a provider that never looked. We read how the store actually runs: delivery times, support, returns, dispute ratio.
How it usually starts
The email arrives on a Tuesday
No conversation, no name at the bottom — a clause. Ad spend is already committed, suppliers are already paid, and the payouts meant to cover both now sit behind a hold.
Then the search starts, and the next provider reads the same category code.
We ask instead, and a person reads the answer. Most merchants on this platform are dropshippers who were turned down somewhere else first.
Why providers drop stores like yours
None of them are about whether your business is sound. Knowing which one you hit is the difference between a fix and a guess.
A category code decided it
Your MCC says "high risk", a model scores it, and the account is out before anyone looks at your delivery performance. The same code covers the careful operator and the one who deserved it.
The dispute ratio drifted
Longer shipping windows mean more "where is my order" claims. A provider watching one company-wide number sees a line going up — not the one product causing it.
Volume moved too fast
A product takes off and this month is five times last month. To a risk model that curve looks like a problem, and the answer is a hold rather than a question.
Several stores looked like one risk
Run four shops under one company and some providers read it as aggregation. One shop has a bad month and the whole account pays for it.
What a dropshipping store gets here
Six things, each pointing at something you can check elsewhere on this site.
Judged on your store
Onboarding asks what you sell, who fulfils it and how returns run — and a person reads the answer. That is the whole difference between a template rejection and an account.
How onboarding worksAlerts before the chargeback
Card issuers often warn us before a chargeback is filed. Refunding inside that window resolves the dispute before it becomes a chargeback.
What an alert costsDeclines that retry
Several acquiring partners sit behind the checkout. A card declined on one route tries the next — on thin margins, recovered orders are the difference that matters.
About routingRatios read per store and per product
One product with a four-week delivery window should not put four shops at risk. Disputes are measured where they happen, so a problem is isolated instead of charged to the whole account.
How we watch disputesPayouts on a published schedule
Three to seven business days on every method, visible per store in the dashboard. You plan ad spend against a date, not against whatever the risk team decides this week.
Payouts and feesA person on WhatsApp
When something moves — a ratio, a spike, a supplier problem — you hear it from someone who knows your account, before it turns into a hold. Not a ticket queue.
Talk to the teamBuilt for more than one store
You test a niche, open a market, kill what did not work. The payment setup has to keep up instead of slowing you down.
Add a store without starting over
Connect the Shopify shop, and it appears in your dashboard alongside the others. We activate it, you run its setup, and it starts taking orders — on the company file you already completed.
Not instant: every shop gets its own merchant record at the acquirer, so each one is reviewed before it goes live. We would rather say that than promise a switch.
One company file, several shops in it
Verification happens once, at company level, and lists every website you run. Shop number four is an entry in a file we already have — not a new KYB.
A short application per store
The payments request only asks what we cannot derive: category, expected revenue, settlement currency, description. The rest comes from your file.
Different markets, different methods
A Dutch shop needs iDEAL, a Belgian one Bancontact, a Polish one BLIK. Switched on per store, requested for a new market in the same application.
From application to processing
The first store takes the longest — that is where the company file gets built. Everything after runs on it.
About 15 minutes
The application
Seven guided steps, any order, saved as you go.
Within 24 hours
An answer from a person
Not a score. Something unclear? You get asked, not declined with a clause.
The same week
Live on your first store
Checkout configured, methods on, payouts scheduled.
After that
Every next store
Connect the shop, submit the short application, reviewed against a company we know.
The methods that matter here
Cards and wallets carry the traffic everywhere; the local payment methods are what make a new market convert. Switch them on per store — availability depends on where your company is registered, and the checker tells you in one click.
What we ask in return
We can say yes where others say no because we look at how a store is run. That only works if it is actually run that way — so here is the other half of the deal.
Do that, and a rising ratio becomes a conversation instead of a closure notice.
Ask us about your storeHonest delivery times
If it takes three weeks, the product page says three weeks. Most disputes are expectation problems, not shipping problems.
Tracking that actually tracks
A number the customer can follow. It is also what wins a dispute when one arrives.
Support that answers
A customer who gets an answer asks you for a refund. One who does not asks their bank.
Refunds you honour
Refund before the case escalates. It costs less than a chargeback and keeps your ratio down.
Dropshipping, answered
Do you accept dropshipping stores?
Yes, and we say so out loud rather than hiding it in the terms. What we look at is how the store runs: delivery times, support, returns and how you handle a complaint. A category code is not a decision.
My provider just closed my account. Can you take over?
That is the most common way merchants reach us, so start the application and tell us what happened — including the reason you were given. A closure elsewhere is information, not a verdict. What we cannot do is undo a hold at your old provider; that money follows their reserve terms.
How many stores can I run under one account?
As many as your company legitimately operates. The verification file is filled in once and lists each website; every shop then gets its own merchant record and its own short application, so they are judged — and measured — separately.
How quickly can I add a store for a new country?
Connect the shop and submit the short application for it. Because your company details are already verified, that request only covers the new store: its category, revenue expectation, settlement currency and the payment methods that market needs.
What happens if my dispute ratio climbs?
You hear it from a person before it becomes a problem, and the alerts are there to keep it down in the first place. We look at ratios per store and per product, not only company-wide, so one bad product does not condemn the account.
I was declined by two providers already. Is it worth applying?
Usually yes. Being turned down by a provider that never read past your industry code says very little about how your payments actually behave.
Are you a dropshipping payment provider?
No — we are a payments and checkout platform for modern e-commerce that happens to understand dropshipping properly. That distinction matters for you too: it means your account sits with a provider that is not built around one category, and that keeps working as your business turns into something else.
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